Privacy Policy

Introduction

Star City Casino AU (referred to throughout this document as “Star City”, “we”, “us”, or “our”) operates the website starcitycasino-au.com and is committed to protecting the personal data of every individual who interacts with our platform. As a data controller, Star City has a legal obligation to process personal information in a lawful, fair, and transparent manner in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By registering an account on starcitycasino-au.com, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. This consent forms part of the broader agreement you enter into with Star City when you create an account and access our gambling services.

This policy applies to all users of the Star City Casino platform, including registered members, prospective customers who make enquiries, and visitors to our website. We encourage you to read this document carefully and contact us at [email protected] if you have any questions about how your information is handled.

Information We Collect

Star City collects a range of personal data to deliver a safe, secure, and compliant gambling experience. The categories of information we collect include, but are not limited to, the following:

Personal identification details such as your full legal name, date of birth, gender, and nationality
Contact information including your residential address, email address, and phone number
Account credentials including username and encrypted password
Financial information such as payment method details, transaction history, deposit and withdrawal records
Correspondence records including emails, live chat transcripts, and any communications sent to [email protected]
Technical data including IP address, browser type, device identifiers, operating system, and session logs
Geolocation data to verify that you are accessing our services from a permitted jurisdiction
KYC (Know Your Customer) verification documents including government-issued photo identification, proof of address, and source of funds documentation
Behavioural data such as betting patterns, game preferences, session duration, and frequency of play
Information related to responsible gambling, including any self-exclusion requests or limit-setting preferences you have communicated to us

All data collected by Star City is gathered for specific, legitimate purposes and is not retained beyond what is necessary to fulfil those purposes, subject to mandatory legal retention obligations.

How We Use Your Information

Star City processes your personal data for a variety of purposes that are essential to delivering our gambling services lawfully and responsibly. The primary purposes for which we use your information include:

Processing bets, wagers, and gaming transactions on the Star City Casino platform
Verifying your identity and age to ensure compliance with Australian gambling regulations
Managing your account, including registration, authentication, and account settings
Providing customer support and responding to queries submitted to [email protected]
Conducting Anti-Money Laundering (AML) and Counter-Financing of Terrorism (CFT) checks as required under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)
Detecting, preventing, and investigating fraudulent activity, cheating, or any misuse of the Star City Casino platform
Complying with regulatory requests, court orders, and legal obligations applicable to licensed gambling operators in Australia
Monitoring responsible gambling compliance, including identifying signs of problem gambling behaviour and applying appropriate interventions
Conducting internal research, analytics, and service improvement activities to enhance the Star City user experience
Administering promotions, bonuses, and loyalty programmes where you have opted into participation

When processing your personal data, Star City relies on one or more of the following lawful bases: the performance of a contract with you, compliance with a legal obligation, the protection of legitimate interests, or your explicit consent.

Marketing Communication

Star City may, with your prior consent, use your contact details to send you promotional communications about new games, exclusive bonuses, seasonal offers, and other Star City Casino AU products and services. Marketing communications will only be sent where you have expressly opted in to receive them at the point of registration or through your account settings.

You retain the right to withdraw your consent for marketing communications at any time. To opt out of receiving marketing messages from Star City, you may:

Use the unsubscribe link included at the bottom of any marketing email you receive
Update your communication preferences directly within your Star City Casino account settings
Send a written opt-out request to [email protected]

Upon receiving a valid opt-out request, Star City will action your preference within a reasonable timeframe. Please note that opting out of marketing communications will not affect the delivery of essential transactional or account-related notices, which we are required to send regardless of your marketing preferences.

Obtaining Personal Information

Star City collects personal information through several distinct channels, both directly from users and from third-party sources. The methods through which we obtain data include:

Directly from you when you complete the registration form on starcitycasino-au.com
Through ongoing use of the Star City Casino platform, including gameplay, deposits, and withdrawals
From KYC verification processes where you submit identification and supporting documents
From automated technical systems that capture device data, log files, and browsing behaviour on our website
From third-party identity verification providers used to authenticate your identity and validate your documents
From payment processors and financial institutions that facilitate deposits and withdrawals on your account
From publicly available sources, government databases, or credit reference agencies where verification of information is required for AML or fraud prevention purposes
From regulatory or law enforcement bodies where we are required to receive or act upon information about specific users

Data Recipients

Access to your personal data within the Star City organisation is strictly limited to personnel who require it to carry out their professional responsibilities. This includes staff working in account management, customer support, compliance, fraud prevention, and finance departments.

Beyond internal access, certain categories of third parties may also have access to your personal data, including:

Parent companies, subsidiaries, or affiliated entities within the Star City group structure for operational and compliance purposes
Technology and platform service providers who support the operation of the Star City Casino website
Identity verification and KYC service providers engaged to validate user documentation
Payment service providers and banking partners involved in processing financial transactions
Marketing and analytics platforms, where consent for marketing has been obtained
Regulatory authorities and licensing bodies in Australia with jurisdiction over our gambling activities

All third parties who process data on behalf of Star City are required to do so under binding data processing agreements that mandate compliance with applicable privacy laws and prohibit any unauthorised use of personal information.

Releasing Data to Third Parties

Star City does not sell, rent, or trade your personal data to unaffiliated third parties for their own commercial purposes. Data sharing with third parties only occurs under the following specific conditions:

Where required by Australian law, including mandatory disclosures to AUSTRAC under AML/CFT legislation
In response to a valid court order, subpoena, or lawful request from a regulatory or law enforcement authority
To payment processors and financial service providers necessary to complete transactions initiated by you
To game content providers and software developers who require limited technical data to deliver their services within the Star City Casino environment
To fraud prevention networks and shared risk databases where disclosure is necessary to protect the platform and its users
In connection with a business transfer, merger, or acquisition, where personal data may be transferred as part of the transaction subject to equivalent privacy protections

Data Retention

Star City retains personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy. In accordance with obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), all account and transaction records are retained for a minimum period of seven years from the date of the relevant transaction or account closure.

Following the expiry of mandatory retention periods, you may exercise your right to erasure by submitting a written request to [email protected]. Star City will review and action such requests in accordance with applicable law, noting that certain data may be retained beyond your request where an overriding legal obligation applies.

Data that is no longer required is securely deleted or anonymised in a manner that prevents reconstruction of the original personal information.

Security of Your Data

Star City takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. These measures include:

SSL (Secure Sockets Layer) encryption across all pages of starcitycasino-au.com to protect data transmitted between your device and our servers
Secure, encrypted storage of account passwords using industry-standard hashing protocols
Multi-factor authentication options available to registered Star City Casino users
Restricted access controls ensuring that only authorised staff can access sensitive personal data
Regular security audits, vulnerability assessments, and penetration testing of our systems
Staff training on data protection obligations and information security best practices
Incident response procedures to manage and report data breaches in compliance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth)

While Star City employs robust safeguards, no online platform can guarantee absolute security. We encourage users to protect their account credentials and notify us immediately at [email protected] if they suspect any unauthorised access to their Star City Casino account.

Your Rights and Contacting Us

As a user of Star City Casino AU, you have a number of rights in relation to your personal data under the Australian Privacy Principles. These rights include:

The right to access the personal data we hold about you and to request a copy in a readable format
The right to correct inaccurate or outdated personal information held in your Star City account
The right to request the erasure of your personal data following the expiry of applicable retention periods
The right to withdraw consent for data processing activities that are based solely on your consent, including marketing communications
The right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been violated

To exercise any of the rights described above, or to raise a concern about the way your data is handled by Star City, please contact our data protection team by email at [email protected]. We aim to respond to all privacy-related enquiries within 30 days of receipt.

If you are dissatisfied with our response, you have the right to escalate your complaint to the Office of the Australian Information Commissioner at www.oaic.gov.au.

Star City reserves the right to update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. Any material changes will be communicated to users via email or through a prominent notice on starcitycasino-au.com. Continued use of the platform following any such update constitutes acceptance of the revised policy.